TERMS OF SERVICE

Business name: Nagy György egyéni vállalkozó (Nagy György, sole proprietor) (hereinafter: the "Service Provider" or "Bukio")
Registered office: 6726 Szeged, Középkikötő Sor 14/b
Tax number: 59721639-1-26
Registration number: 57770314
Registering authority: Register of Sole Proprietors (Ministry of Interior of Hungary)
E-mail: hello@bukio.hu
Data protection contact: privacy@bukio.hu
Website/Platform: bukio.hu
Hosting provider: Vercel Inc. (340 S Lemon Ave #4133, Walnut, CA 91789, USA); primary execution region: Frankfurt, EU

These Terms of Service (hereinafter: the "ToS") set out the conditions for using the online restaurant table reservation system operated by Bukio (hereinafter: the "Platform").

The personal scope of the ToS extends to:

• the Restaurants/Users registering on the Platform, and
• the Guests using the reservation form.
  
  The Restaurant service of the Platform is a service provided expressly to persons pursuing an economic or professional activity (businesses) (B2B). By registering, the User warrants that it uses the Platform in the course of its economic or professional activity and not as a consumer within the meaning of Act V of 2013 on the Civil Code (Ptk.).
  
  The material scope of the ToS extends to the services provided by the Platform, in particular: registration, restaurant profile, reservation form, reservation management, e-mail notifications, cancellation/deletion functions, trial period and subscription.
  

User (Restaurant): by registering and using the Restaurant interface of the Platform, the User declares that it has read and understood the ToS, the Privacy Policy and the Data Processing Agreement (DPA), and accepts them as binding upon itself.

Guest: when using the reservation form, the Guest acknowledges the rules applicable to them in connection with the operation of the Platform (in particular the provisions on prohibited use and limitations of liability). The terms of the reservation/restaurant service between the Guest and the Restaurant are primarily determined by the Restaurant.

The Service Provider is entitled to unilaterally amend the ToS in accordance with Section 15. The amended ToS enters into force on the day of its publication (in the case of a material amendment, following the notification pursuant to Section 15).

Further documents relating to the use of the Platform:

• Privacy Policy
• Cookie Policy
• Data Processing Agreement (DPA)
• Legal Notice (Imprint)
  
  In the event of any conflict, these documents prevail within their own subject matter; in all other respects, these ToS apply.
  

The online system developed and operated by the Service Provider, which enables restaurants to create and share a reservation form and to manage reservations.

The natural or legal person (typically a business) registering on the Platform who operates or represents a restaurant and uses the services of the Platform. With respect to the reservation data of Guests, the Restaurant qualifies as the controller.

The natural person who initiates a table reservation via the reservation form shared by the User. No direct subscription relationship is established between the Guest and the Service Provider.

A table reservation initiated by the Guest through the Platform for the Restaurant.

The period of 30 days from registration during which the Platform may be used free of charge with full functionality, regardless of the number of reservations.

Subscription: the use of the Platform after the trial period, the monthly fee of which is determined by the applicable Pricing Tier (the Start tier is free of charge).
Pricing Tier: the tier determining the fee, which is defined by the total number of reservations recorded in the given calendar month (see 5.2.).

The Platform provides, in particular, the following functions:

• Creating and managing a restaurant profile
• Creating and sharing a reservation form (also as an embeddable widget / WP plugin)
• Managing incoming reservations (name, e-mail, phone number, date and time, number of guests, optional comment)
• Cancellation/deletion, as well as approval of reservations and handling of related administration
• E-mail notifications (confirmation, reminder, feedback request, cancellation/deletion notice)
• Mobile application for restaurant staff to view and manage reservations
• Monthly usage / pricing tier overview in the admin interface
  

The User creates and configures the restaurant profile, then shares the link of the reservation form (for example on a website or on social media).
The Guest enters their details on the reservation form and submits the reservation.
The reservation details appear in the Restaurant's management interface, and the system may send e-mail notifications (depending on the settings). After the reservation is submitted, the system may redirect the Guest to the page for viewing the reservation (https://www.bukio.hu/foglalasok) or – if the Restaurant has configured it so – to the Restaurant's own thank-you page.

The Platform allows the Restaurant to configure whether the system sends the following to Guests:

• reservation confirmation
• reservation receipt (pending reservation)
• reservation reminder
• feedback request e-mail
• cancellation/deletion notice
  
  These messages are transactional in nature (not marketing).
  

The Service Provider may send registered Users – on the basis of their prior consent – informational (marketing-type) messages about the functions and developments of the Platform and about offers related to the service. Consent may be withdrawn at any time, free of charge (unsubscribe). System messages concerning the operation of the Platform (e.g. maintenance, changes affecting the service or the ToS), as well as transactional messages related to reservations and messages concerning invoicing, are not marketing messages and are delivered regardless of unsubscription. Details are set out in the Privacy Policy.

The Platform is made available with its functionality as it exists from time to time ("AS IS"). The Service Provider does not warrant that the Platform meets any specific, individual business requirement of the Restaurant; the Restaurant may verify this during the trial period.
The Service does not include, in particular: the provision of an internet connection; the troubleshooting of terminal equipment; legal, accounting or tax advisory services; ensuring the legal compliance of communication conducted with Guests.
The Service Provider is entitled to develop or modify the functionality, appearance, range of subcontractors and operating parameters of the Platform.

Registration is required to use the Restaurant side of the Platform. The User is obliged to provide true, accurate and complete information and to keep it up to date. The User must keep the login credentials confidential; the User is responsible for actions performed with the account insofar as the unauthorised use is attributable to a cause arising within the User's sphere of interest.

The Platform uses a one-time code sent by e-mail (OTP) for Restaurant login.
The OTP is valid for a short period (typically a few minutes), after which it expires and a new code may be requested. In order to prevent abuse, the Service Provider applies request limiting (rate limit).

The User acknowledges that upon deletion of the account, the services associated with the Platform (in particular the management of reservations, the viewing of reservations and reservation tracking by Guests) cease.

As part of the deletion of the account, the Service Provider – acting as processor – also deletes the reservation data belonging to the given Restaurant, unless their retention is required by a statutory obligation (e.g. accounting records), for security/incident management reasons or for the establishment, exercise or defence of legal claims.

Use of the Platform is free of charge for 30 days from registration, with full functionality, regardless of the number of reservations. The trial period may be used once per User and per e-mail address; due to its free nature, the User may not claim its extension or any credit for it.

After the trial period, the Platform is available on a subscription basis. The fee is determined in tiers, based on the number of guest reservations received in the given calendar month. Reservations received through the Platform (both regular and event reservations) are counted, according to the day of recording (receipt); blocked/spam reservations and reservations recorded manually by the restaurant are not counted. The Service Provider publishes the current tiers and fees on the pricing page (https://www.bukio.hu/en/pricing); for information purposes:

• Start – up to 50 reservations/month – free of charge
• Alap (Basic) – up to 200 reservations/month
• Pro – up to 350 reservations/month
• Üzleti (Business) – up to 1000 reservations/month
  
  The fee payable for the given month is determined at the close of the month by the tier corresponding to the number of reservations actually received in that month; reclassification between tiers takes place automatically, without any separate declaration, and always only for the given month. A reservation is counted in the month of its receipt, regardless of the month in which the reserved date falls or whether the reservation was subsequently cancelled or deleted.
  
  In the case of traffic exceeding 1000 reservations per month, the Service Provider will contact the User and provide an individual quotation based on the functions used and the traffic. Until an individual agreement is concluded, the fee of the highest published tier (Üzleti/Business) applies to the month(s) concerned.
  
  The currency of the fees is the currency of the User's billing account: Hungarian forint (HUF) for accounts registered in Hungarian, and euro (EUR) in all other cases; the fees set in euro are shown on the foreign-language versions of the pricing page. The Service Provider may change the currency at the User's request in justified cases; the change takes effect from the next billing month and does not affect months already closed. The fees indicated are the final amounts payable. The Service Provider is currently exempt from VAT (alanyi adómentes), therefore the prices are not subject to value added tax (VAT); the Service Provider will inform Users in advance of any change in this respect. The Service Provider is entitled to modify the tiers and fees (see Section 15); price modifications do not apply to periods already paid for.
  

The paid subscription is established by continued use after the trial period. By accepting the ToS (during registration), by providing their bank card, and by continued use following the activation of the service, the User expressly consents to the monthly, tier-based fee being automatically charged to their saved bank card (recurring card charge / mandate). The acceptance extends to the tiered fee system as a whole, including the automatic change of tier based on the number of reservations (5.2.).

The Service Provider sends a notification in advance of each monthly settlement; the amount is then automatically charged to the saved card. The User may modify or replace the saved card at any time on the Billing page; a valid saved bank card is required to maintain the paid subscription. In the event of a failed charge, the procedure under Section 5.5. applies. The Service Provider logs the User's acceptances (the version of the ToS, the time of acceptance).

Payment method: payment is made exclusively by bank card, through the Stripe payment service provider. The User saves their bank card on the Platform; the card data are handled by Stripe, the Service Provider does not store the full card number. The monthly, tier-based fee is automatically charged to the saved card after the close of the month (see 5.3.). In the event of a failed charge, the Service Provider may retry the charge and proceeds in accordance with Section 5.5.

Invoice and retention: the Service Provider issues an invoice for each fee payment. Invoicing and accounting records are retained for 8 years pursuant to Act C of 2000 on Accounting.

Late payment: in the event of fee arrears, the Service Provider is entitled to default interest under the Civil Code (Ptk.) and to the statutory flat-rate recovery cost.

In the event of a failed or missed payment, the Service Provider notifies the User and grants a grace period (typically 6 days), during which it sends a reminder. Upon unsuccessful expiry of the grace period, the Service Provider may temporarily suspend the reservation interface (no new reservations can be received) and restrict the use of the admin interface exclusively to the User/Billing page — where the User can settle the fee, manage their card and export (download) their reservations. Access is restored immediately after payment.

If the arrears are not settled within 30 calendar days of the suspension, the Service Provider may delete the account (profile) and the associated data. Prior to deletion, the User has the opportunity to export their reservations as described above. The rules concerning the handling of reservation data already received and reservation tracking by Guests remain applicable irrespective of the above.

The Guest uses the reservation form of the Platform to initiate a table reservation at the Restaurant.
The fulfilment of the reservation and the provision of the restaurant service take place between the Restaurant and the Guest.
The Service Provider provides a technical interface for handling the reservation.

The Guest is entitled to cancel the reservation (and, if the Platform/Restaurant provides for it, to modify it).

Cancellation/modification depends on the settings of the given Restaurant and the steps of the reservation process, and may take place in particular in the following ways:

• On the Reservations page: after a successful reservation, the system may redirect the Guest to the page for viewing the reservation (https://www.bukio.hu/foglalasok), where the reservation is displayed based on the reservation identifier and the Guest may cancel/delete the reservation.
• From an e-mail: if the Restaurant has enabled e-mail notifications, the Guest may receive a confirmation e-mail, which by default may contain a button/link leading to the Reservations page.
  
  The Service Provider draws attention to the fact that even if e-mail notifications are disabled or the Guest has provided an incorrect e-mail address, tracking of the reservation and – where enabled – its administration may still be available via the Reservations page.
  

The Guest is obliged to provide true information required for the reservation.
The Service Provider accepts no liability for consequences arising from the inaccuracy of the information provided by the Guest.

The Restaurant service of the Platform is a B2B service provided exclusively to Users pursuing an economic/professional activity. Accordingly, the User is not entitled to the consumer's 14-day right of withdrawal without giving reasons. Should the User exceptionally nevertheless qualify as a consumer, the mandatory provisions of consumer protection legislation take precedence.

The User is entitled to terminate the subscription or delete their account at any time; the termination takes effect at the end of the current period already paid for.

The User acknowledges that, as a general rule, they are not entitled to a refund of the pro-rata portion of the subscription fee already paid, except in the exceptional cases under Section 7.5. and in cases prescribed by mandatory law.

The Service Provider is entitled to terminate the contract with immediate effect and to suspend or delete the account if the User has provided false information, falls into fee arrears, engages in prohibited use (Section 11), or breaches its statutory/data protection obligations.

The Service Provider may grant a refund on equitable grounds, taking into account all the circumstances of the case, in particular if the Service was unavailable without interruption for 30 consecutive calendar days exclusively and demonstrably for reasons attributable to the Service Provider. This does not affect claims that are mandatory under law (7.6.).

The provisions of Sections 7.1.–7.5. do not affect cases in which mandatory law prescribes a refund.

The Service Provider strives to operate the Platform properly and to a high standard and to ensure high availability; however, the availability of the Platform may be temporarily limited for technical reasons (e.g. scheduled maintenance, outage of an external provider). The Service Provider provides customer support by e-mail at hello@bukio.hu.

The Service Provider is responsible for fulfilling the statutory obligations relating to its own activities (in particular data protection and information duties).

The Service Provider's liability for damages – save for the mandatory exceptions – is limited to a maximum of the subscription fees actually paid by the User in the 3 months preceding the damage.

The Service Provider is not liable, in particular, for:

• the hospitality service provided by the Restaurant, its quality or its opening hours
• the actual fulfilment of the reservation
• legal disputes between the Restaurant and the Guest
• loss of profit, reputational damage, the conduct of third parties
• force majeure events (Section 17)
  
  Mandatory exceptions: the limitation of liability does not apply to damage caused intentionally, to breach of contract causing harm to human life, physical integrity or health, or to liability whose exclusion or limitation is not permitted by law, including the mandatory liability rules under the GDPR (Regulation (EU) 2016/679).
  

The Restaurant is responsible for:

• managing and fulfilling reservations
• communication with Guests
• the lawful processing of Guest data in accordance with data protection legislation (in its capacity as controller)
• the internal processes required for its own operation (e.g. securing tables, resources)
• backing up its own business-critical data (e.g. by using the export function)
• the lawfulness of the content it uploads (logos, photos, texts)
  

The Restaurant shall indemnify the Service Provider against all claims, demands, damages, fines, costs and reasonable attorneys' fees asserted by third parties arising from the Restaurant's breach of data protection, marketing or consumer protection rules, from the content it has uploaded, or from its use of the Platform in breach of the ToS. The Service Provider shall notify the Restaurant of any such claim within a reasonable time.

The detailed rules concerning the processing of personal data are set out in the Privacy Policy.
With respect to reservation data, the Restaurant typically qualifies as the controller and the Service Provider as the processor. The detailed rules of processing are laid down, in accordance with Article 28 of the GDPR, in the Data Processing Agreement (DPA), which forms an integral part of these ToS.

For the security of the Platform, technical logging may take place (e.g. IP address, browser and device type, security events). Details are set out in the Privacy Policy.

The delivery of reservation and login e-mails may be provided by an external e-mail service provider. Technical event data (e.g. delivery status, errors) may be generated during delivery, which we may process for the purpose of operating the system and ensuring deliverability.

Based on the account details and settings provided, the Platform may automatically generate for the Restaurant a privacy notice addressed to guests and/or a short (form-based) privacy summary (hereinafter jointly: the "Generated Notice").



Attention – sole responsibility of the Restaurant! The obligation to inform Guests (Articles 13–14 of the GDPR) rests with the Restaurant as controller. The Restaurant has two options:



1. It provides Guests with its own Privacy Policy, prepared/reviewed by its lawyer, and ensures that it is made known to and its acceptance documented by the Guests; or

2. it uses the template notice generated by the Platform. In this case, the Restaurant expressly acknowledges and undertakes that it has had the generated notice reviewed by a lawyer in advance, and by using it declares that it is legally appropriate for its own business and data processing circumstances.



The Restaurant is solely liable for the consequences arising from any error, deficiency or unlawfulness of the generated notice – in particular fines imposed by the Hungarian National Authority for Data Protection and Freedom of Information (NAIH), damages, consumer complaints – and may not assert any claim against the Service Provider on this basis. The Service Provider provides only the technical framework for generating and delivering the notice; it does not warrant its lawfulness or the adequacy of its content.

It is prohibited to use the Platform:

• for unlawful purposes
• in a manner that overloads, reverse-engineers or attacks the system so as to endanger its security
• for spam-type communication
• for recording data/content that infringes the rights of others
• to abusively extend the trial period by repeated registration
  
  Breach of this Section may result in suspension of the account and/or termination.
  

The content found on the Platform (software, graphic elements, texts, logos, etc.) is the property of the Service Provider. Copying, republishing or commercial use of such content without the prior written consent of the Service Provider is prohibited. The Restaurant acquires a limited, non-exclusive, non-transferable right to use the Platform.

The Service Provider is entitled to use the usage statistics generated on the Platform in anonymous and aggregated form for the development of the Service, for security analysis and to support its business decisions, provided that no natural person or specific Restaurant can be identified from them.

The Restaurant (administrator) interface of the Platform is intended for business use. With respect to data processing via the reservation form, it is the responsibility of the Restaurant to comply with the age-limit and consent rules applicable to its own data processing (in particular in the case of data subjects under 16 years of age).

General contact: hello@bukio.hu
Data protection enquiries: privacy@bukio.hu

Users and Guests may submit their complaints concerning the operation of the Platform in writing, electronically, to hello@bukio.hu. The Service Provider investigates and responds to complaints received within a reasonable time. In the case of a complaint concerning data processing, the User/Guest may also turn to the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) (see the Privacy Policy).

The Service Provider is entitled to unilaterally amend these ToS within the framework of the applicable legislation. The Service Provider publishes the amendment on the Platform and, in the case of a material amendment, also notifies the User by e-mail at least 15 days before it enters into force.

A material amendment includes, in particular: an adverse change in prices/tiers, a substantial reduction in the content of the service, an adverse change in the liability rules, a tightening of the termination conditions. In the case of a material amendment, the User may terminate the contract, effective at the end of the following period, up until the day of entry into force. An amendment required for legal, regulatory or security reasons may enter into force without the User's consent.

The Service Provider and the Users/Guests strive to settle disputes amicably, by way of direct negotiations.

These ToS and the contract are governed by Hungarian law; the parties exclude the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

In the case of a legal dispute between businesses (B2B), the parties – insofar as the applicable rules of procedure so permit – submit to the jurisdiction of the court having competence and jurisdiction according to the registered office of the Service Provider.

In the case of Guests (consumers), the general rules on jurisdiction under the applicable legislation apply.

Force majeure means, in particular: natural disaster, fire, flood, war, epidemic, strike, power outage, outage of internet or telecommunications services, or any unavoidable external cause that prevents the performance of the service. The User is not entitled to a refund for the duration of the force majeure event; if the force majeure event prevents performance for more than 30 days, either party is entitled to terminate the contract with prospective effect.